Unified Communications Manager Cisco Business Edition 6000 – DataSheet

Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Cisco Business Edition 6000 (formerly Cisco Unified Communications Manager Business Edition 6000) is designed for organizations with up to 1000 employees. The solution offers premium voice, video, mobility, messaging, presence, and contact center features on a single platform and provides core communication capabilities that medium-sized businesses need for improved collaboration across the value chain. Enabled by virtualization technology, Cisco Business Edition 6000 consolidates multiple applications on a single platform and therefore allows medium-sized businesses to reduce their TCO and improve productivity of their employees. The high-availability features supported by the solution make Cisco Business Edition 6000 ideally suited for companies that require mission-critical voice, messaging, and contact center capabilities.

Product Overview

Cisco Business Edition 6000 consists of the following foundational elements:

• Cisco Unified Communications Manager
• Cisco Unity® Connection
• Cisco Unified Provisioning Manager
• Cisco Unified Communications Virtualization Hypervisor
• Cisco Unified Computing System™ (Cisco UCS™) C220 M3 High-Density Rack-Mount Server

You can optionally add the following applications to the Cisco Business Edition 6000 solutions:

• Cisco Unified Presence
• Cisco Unified Contact Center Express
• Cisco Unified Attendant Consoles

Cisco Business Edition 6000 supports a maximum of five virtual machines (four core applications with Cisco Unified Provisioning Manager as the fifth) running co-resident on the Cisco UCS C220 hardware platform and supports full-featured redundancy for all the core applications over a WAN or LAN environment.

In addition, Cisco Business Edition 6000 integrates with cloud-based Cisco WebEx® Software-as-a-Service (SaaS) offerings, including WebEx® Connect IM and Presence, as well as WebEx Web Conferencing.

The Cisco Unified Communications Manager software is the media-processing engine of Cisco Business Edition 6000. Cisco Unified Communications Manager extends telephony features and capabilities to packet telephony network devices such as IP phones, media-processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional services such as multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony application programming interfaces (APIs).

Cisco Unified Communications Manager has a suite of integrated voice tools and utilities, including an impromptu conferencing application, the Cisco Bulk Administration Tool, the Cisco Unified Communications Manager Call Detail Records (CDR) Analysis and Reporting Tool, the Cisco Unified Communications Manager Real-Time Monitoring Tool, and the Cisco Unified Communications Manager Assistant application.

In addition to the standard call-processing features, Cisco Unified Communications Manager software includes features that improve the productivity of mobile employees when they are out of the office. Called Cisco Unified Mobility, this feature set provides a single business voice mailbox and a single-number-reach application that intelligently manages, filters, routes, and connects calls between a worker’s IP desk phone and mobile cellular or home phone.

Cisco Unity Connection is the unified messaging application in Cisco Business Edition 6000. It transparently integrates messaging and voice-recognition functions with Cisco Business Edition 6000 to provide continuous global access to calls and messages. Cisco Unity Connection advanced convergence-based communication services allow you to use natural-language voice commands to place calls or listen to messages in hands-free mode and to check voice messages from your desktop, either through integration with your email inbox or by using a web browser. Cisco Unity Connection also provides robust Automated-Attendant functions, including intelligent routing for incoming calls and easily customizable call-screening and message-notification options.

Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of availability and instant messaging (IM) information between Cisco Unified Communications and other applications.

Cisco Unified Presence facilitates faster decision making and enhances productivity using presence awareness by allowing you to view the availability of your colleagues – based on your desktop, mobile, telephony, and calendar information – to reduce communications delays. Cisco Unified Presence also enables you to see the availability of partners and customers in other organizations and exchange instant messages with them without having to exchange multiple phone calls, email messages, or voice messages. In addition, Cisco Unified Presence can accelerate business processes by providing availability information in existing web and business applications and improve first-call resolution and customer satisfaction with presence-enabled customer care.

Cisco Unified Contact Center Express, a critical component of the Cisco Business Edition 6000 System, is a sophisticated customer-interaction-management solution for up to 100 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services on a single server. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice and email; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

Cisco Unified Contact Center Express is provided in three versions: Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements.

Cisco Unified Provisioning Manager is a provisioning application for Cisco Business Edition 6000 that provides automated processes for initial deployment and "day-2" additions and changes. Cisco Unified Provisioning Manager significantly speeds deployments that reduce the ongoing costs and expertise required to manage the changes that occur after the network is operational.

With Provisioning Manager an administrator can configure policy at various levels that will enforce role-based access control and enable delegation of management tasks. Through the use of simplified workflows and automated processes, Provisioning Manager greatly simplifies provisioning and activation of subscribers, significantly reduces time to dial tone, and practically eliminates errors.

Cisco Business Edition 6000 now supports Cisco Unified Attendant Consoles as one of the co-resident applications. Cisco Unified Attendant Consoles are software-based operator attendant consoles designed specifically for use with Cisco Unified Communications Manager. Associated with a Cisco Unified IP Phone, these applications allow an attendant console operator to quickly accept incoming calls and efficiently dispatch them to enterprise users

Cisco Virtualization Hypervisor Software, an embedded component of Cisco Business Edition 6000, enables multiple applications to reside on a single hardware platform. Virtualization software reduces the number of hardware servers and minimizes the rack space, network cabling, power, and cooling requirements. As a result, you have fewer hardware units to manage and maintain and therefore will incur lower capital expenditures and operating expenses.