Avaya IP Office Editions

Avaya IP Office Essential Edition

“I just need basic communications.”

Help keep your costs down and get the essential call handling capabilities growing businesses need. Avaya IP Office Essential Edition is the perfect small business starter kit with all the “must haves” (call routing, Caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. When you are ready, move up to the Preferred Edition.

Avaya IP Office Preferred Edition

"I want to make my people more responsive and professional."

Communications capabilities to give your business a competitive edge… as well as the built-in capacity you need to keep growing: that’s the idea behind the IP Office Preferred Edition. With ten times more voice messaging capacity than Essential Edition and the ability to handle dozens of calls simultaneously, Preferred Edition is the right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future.

With Avaya IP Office Preferred Edition, you get everything that’s in the Essential Edition, plus: Scalable, sophisticated voice mail: The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in and day-out. Handle up to 40 simultaneous calls. Broadcast a single voice mail to the entire company, a specific department or just a team. Have the system “find” you and let you know when new messages arrive. Secure “Meet me” conferencing: With its built-in conferencing capability, Avaya IP Office Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers—whoever you invite to your audio conference. With its unique conference call capacity, Avaya IP Office lets you host a multitude of calls simultaneously.

Intelligent call routing: You never know when your most important customer will call. Now you don’t have to worry. IP Office Preferred Edition gives you many programmable options to handle calls any time of the day or night. Program IP Office to recognize your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different incoming numbers or area codes. Automated service prompts: Enrich the experience for incoming callers by providing information such as wait time, information on promotions or other communications that will add value to their overall experience.

Call recording: Built-in call recording is a great way to keep tabs on your business operations, reduce legal risks to your company and potentially meet industry-compliance criteria. Record incoming or outgoing calls. Set it up in advance (establish a set frequency) or record on demand with the push of a button.

When you are ready, build on your investment and just add the Advanced Edition.

Avaya IP Office Advanced Edition

“Give me the tools to serve customers more effectively.”

Winning new customers makes your company grow. Keeping customers loyal and satisfied makes your company profitable.

Avaya IP Office Advanced Edition helps you do both—it’s the ideal solution for companies that take customer service seriously and want to be the best. Avaya has taken the expertise that has made it the industry leader in large contact centers and tailored it to the needs of growing businesses like yours. The IP Office Advanced Edition requires the Preferred Edition as a pre-requisite purchase. So, you get everything in the Preferred Edition, plus: Automated 24/7 self service: For many, if not most customer interactions, simple is best—give your customers everything they need through an automated, self-service option: access information, get directions, check status of orders, and more. Drive revenue in off-hours and free up agents for more critical, customer-facing tasks.

Real-time customer service management: Receive alerts immediately when service thresholds you’ve set have been exceeded. Take swift action to optimize call routing and ensure service levels. Get reports of all calls in progress and compare with historical reports. See how agents are doing and adjust accordingly. Optimize your staff’s productivity so your customers enjoy a professional, differentiated experience.

Seamless retrieval of recorded calls: Easily archive all recorded calls and seamlessly search and replay any conversation. Search via browser interface and access the exact information you want. Use the replay controls to start, stop, pause, skip forward/backward, or to export the recording to search by date, time, parties, length or target extension number. Use your results to understand problem or opportunity areas in customer service.

Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business. Flexibility, scalability, and options are built right in:

• Go from basic telephony to the most sophisticated unified communications.
• Grow from five employees to 1,000 (at a single site).
• Network up to 32 locations.
• Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
• Use IP, digital, analog, or SIP—in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
• Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
• Combine IP Office with Avaya data networking, security features, intuitive system management tools, and affordable services support for a comprehensive communications solution.

With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.

With Avaya IP Office, you can give your employees the communications tools they need to perform at their best.

Successful companies are always looking for new ways to do more with less-keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya puts the solution at your fingertips: the Avaya IP Office communications system.